Last Updated — January 2026

MaxWins Privacy Policy — Your Data Our Responsibilities

MaxWins believes your personal information belongs entirely to you. This page clearly outlines what data we collect, why we collect it, and how we store it — no complicated legal language, just straightforward explanations.

256-bit Encryption Never Sold to Third Parties In Plain Terms GDPR Compliant
Key Points at a Glance
  • Your Data Is Never Sold
  • All data is stored in an encrypted state
  • Access your data at any time
  • Right to Delete Your Account
  • Marketing messages can be turned off
Six Pillars of Data Protection

MaxWins strictly follows these six principles to protect your privacy

Best-in-Class Encryption

All your data at MaxWins is secured with 256-bit SSL/TLS encryption. Bank-grade security means no one can read your password or payment details.

Bank-Grade Security
Selling Your Data — Never

MaxWins never sells your name, phone number, address, or gaming habits to any advertiser or data broker. This is our unwavering policy.

Zero Data Sales
Full Transparency

What data we hold, why we hold it, and how long we keep it — it's all on this page. No hidden data collection. At MaxWins, transparency is the foundation of trust.

Clear Policy
Your Data, Your Control

Want to view, download, or delete your data? At MaxWins, all of that is in your hands. Simply submit a request to Support.

Full Control
Marketing Opt-Out

You can opt out of MaxWins promotional SMS or emails at any time — either through your account settings or by contacting Support.

Easy Opt-Out
International Standards

MaxWins' Privacy Policy is aligned with GDPR (European Data Protection Law) — the world's most stringent data protection standard.

GDPR Compliant
Last Updated: 1 January 2026  |  Version 2.4

Welcome to MaxWins. This Privacy Policy explains what information we collect about you, why we collect it, and how we use it. By using the MaxWins platform, you agree to this policy. If you have any questions, feel free to reach out to our support team at any time.

This document has been written in plain English for the convenience of users in Bangladesh. MaxWins' Privacy Policy complies with international data protection standards.

01

What Data We Collect

MaxWins only collects the data that is genuinely necessary to operate its services. Collecting unnecessary information goes against our policy.

Data Type What Data Reason
Identity Information Full name, date of birth, national ID number To verify your age and complete KYC
Contact Information Mobile number, email address Sending OTPs and delivering important notifications
Financial Information Mobile banking number, transaction history Payment Processing & Anti-Money Laundering
Technical Information IP address, device information, browser type To ensure security and prevent fraud
Gaming Information Betting history, gaming habits, win/loss records Responsible Gaming Oversight & Dispute Resolution
Cookie Information Session cookies, preference cookies Maintaining login sessions and improving the user experience

MaxWins never stores your password — only an encrypted hash is kept. This means no MaxWins employee can ever view your password.

02

Why We Collect Your Data

MaxWins collects your data for specific, lawful purposes. Each purpose is clearly outlined below:

Service Operations

  • To create, manage, and secure your account.
  • To process deposits and withdrawals and maintain transaction records.
  • To deliver gaming services and store game results.
  • To accurately deliver bonuses and promotions.

Security & Legal Compliance

  • To verify age — MaxWins serves only users aged 18 and above.
  • To detect fraud, money laundering, and duplicate accounts.
  • To meet the legal requirements of international gaming licenses.
  • To serve as evidence in transaction disputes.

Service Improvement

  • To identify which parts of the platform are experiencing issues.
  • To make your gaming experience smoother and more enjoyable.
  • To show you relevant games and offers based on your preferences.

MaxWins never uses your data to build advertising profiles or share them with third parties. Your data is used solely for MaxWins' own services.

03

How Your Data Is Stored and Protected

MaxWins employs a multi-layered approach to data security. Your information is protected not only through encryption, but also through comprehensive technical and administrative safeguards.

  • Encryption: All data is protected with TLS 1.3 encryption in transit and AES-256 encryption at rest.
  • Server Security: MaxWins servers are hosted in international data centers with 24/7 physical and cybersecurity measures in place.
  • Access Controls: Only authorized MaxWins staff can access data on a need-to-know basis. All access is logged.
  • Regular Security Audits: Third-party cybersecurity experts regularly audit MaxWins systems.
  • Backup: Data is regularly backed up and stored separately in a secure location.

Please note — no one can guarantee complete security on the internet. MaxWins has implemented the highest technical safeguards available, but you are also responsible for keeping your account password and OTP secure.

04

Who Your Data Is Shared With

MaxWins never sells your data. However, limited information may be shared with specific third parties under certain circumstances.

Authorized Third Parties

  • Payment Providers (bKash, Nagad, Rocket): Only the financial information necessary to process transactions. These providers are bound by their own privacy policies.
  • Game Provider: Minimum account information required to operate games (typically a unique identifier, not personal details).
  • KYC Verification Services: To verify identity — used for verification only, not stored.
  • Legal Authorities: Specific data may be required to be disclosed under a court order or legal obligation.

Never shared with anyone

  • Your profile or gaming habits to advertisers.
  • No data is shared with data brokers or marketing companies.
  • Your financial information to any unauthorized party.
  • Your password — because MaxWins does not store it either.

No MaxWins employee will ever ask for your password, OTP, or payment PIN over the phone or chat. If anyone does, it is a scam — cut off contact immediately.

05

Cookies & Tracking Technologies

Cookies are used on the MaxWins website and app. These are small files stored on your device that help improve your experience on future visits.

Types of Cookies Used

  • Essential Cookies: Keeping you logged in, security tokens — the site cannot function properly without these.
  • Functional Cookies: Remembers your preferred language, theme, and settings.
  • Analytics Cookies: To identify which pages on the platform are experiencing issues — no personal data is tracked.

Cookies can be disabled through your browser settings. However, disabling essential cookies may cause certain site features to stop working.

MaxWins does not use any third-party advertising tracking cookies, so advertisers have no way of knowing whether you have visited MaxWins.

06

Your Rights

MaxWins takes your data rights very seriously. You have the following rights, and you can contact Support to exercise any of them.

Right to Access Your Data

You can request to see what data MaxWins holds about you. It will be provided within 30 days.

Right to Rectification

You can request corrections to any inaccurate information — through Account Settings or by contacting Support.

Data Portability

You can request all your data in a single downloadable file.

Right to Delete Your Data

You can request to close your account and delete all your data. Some data may need to be retained to comply with legal obligations.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Right to Opt Out of Marketing

You can opt out of promotional communications at any time — changes take effect immediately.

To exercise any of the above rights, email us at support@maxwins.biz or reach out via live chat. Most requests are completed within 7 business days.

07

How Long We Retain Your Data

MaxWins does not retain any data longer than necessary. Retention periods vary depending on the type of data.

  • Account Information: For as long as the account remains active. Typically deleted within 90 days of account closure.
  • Transaction History: Retained for up to 5 years as required by legal obligations.
  • KYC Documents: 5 years after account closure — in accordance with international anti-money laundering regulations.
  • Support Conversations: 2 years after last contact.
  • Log Files (IP, Device): Automatically deleted after 90 days.
  • Analytics Data: In anonymized form, for a maximum of 2 years.

If you request account deletion, all data except what we are legally required to retain will be deleted within 30 days.

08

Protection of Minors' Data

MaxWins strictly does not provide services to anyone under 18 and does not collect their data.

  • Providing your date of birth at registration is mandatory. If you are under 18, the registration process cannot be completed.
  • If a KYC check later reveals that a user is underage, the account will be closed immediately and the data will be deleted.
  • If a parent or guardian discovers that their child is using MaxWins, please notify our support team immediately. Action will be taken promptly.

Creating an account on behalf of a minor, or allowing them to use your account, is a serious violation of MaxWins' terms.

09

Privacy Policy Changes

MaxWins may update this Privacy Policy from time to time. When changes are made:

  • All registered users will be notified via SMS or email before any significant changes take effect.
  • The "Last Updated" date at the top of the page will change.
  • Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request to close your account.

To view policies from previous versions, contact Support — all versions are archived and available on request.

10

Contact Us

For any privacy-related questions or requests, please contact MaxWins:

  • Email: support@maxwins.biz (Subject: "Privacy Request")
  • Live Chat: 24/7 live chat support on the MaxWins website
  • Help Center: maxwins.biz/help-center

Data requests (access, correction, or deletion) are typically processed within 7 business days. Complex cases may take up to 30 days.

Our Security Measures

How secure your data is at MaxWins is shown not just in words, but in numbers. Every security layer has been independently verified.

Data Encryption Level256-bit AES
Server Uptime99.9%
KYC Completion Rate98.5%
Data Request ResolutionWithin 7 days
Sale of Data to Third PartiesZero

That last bar will always stay at zero — that is MaxWins' promise.

How Your Data Flows In and Out of MaxWins

  • You submit data → it is instantly encrypted and sent to the server.
  • Locked with AES-256 encryption on the server — not even staff can read it directly.
  • Only authorized systems access your data when necessary.
  • Every access is logged and fully auditable.
  • Automatically deleted after a set period.
  • You can request deletion of all your data at any time.
Related Policies

Other important MaxWins documents linked to the Privacy Policy

Terms & Conditions

Complete rules on accounts, betting, payments, and bonuses — in Bangla.

Responsible Gaming

Everything you need to know about gaming limits, self-exclusion, and getting support.

Payment Policy

Full details of deposits, withdrawals, and financial transactions.

Help Center

Answers to common questions and all the details you need to get in touch with Support.

Frequently Asked Questions

Yes, changing the language on MaxWins is very straightforward. First, log in to your account. You'll find a flag icon or a "Language" option in the top-right corner of the screen or in the menu. Click on it and select Bengali or the Bangladesh flag from the dropdown. The entire interface will switch to Bangla instantly. Your preference is saved even after you log out. If you'd like to change the language before logging in, there's also a language option at the bottom of the login page. In the app, go to the Settings menu and look for the Language option. If you run into any issues, contact live chat support — they'll be happy to assist you directly.

Deposits from bKash or Nagad typically arrive in your MaxWins wallet within 30–90 seconds. Occasionally, network congestion may push this to 2–3 minutes. Start by waiting 5 minutes and refreshing the page. If the funds still haven't arrived, open your bKash app and check your transaction history to confirm whether the amount was deducted. If it was, note down the transaction ID. Then contact MaxWins Live Chat and provide the following: the time you sent the payment, the amount, the transaction ID, and the phone number you sent from. With these details, the support team can usually resolve the issue within 10–15 minutes. If the amount was never deducted from bKash, you can safely restart the deposit process — there's no risk of being charged twice, as MaxWins automatically blocks duplicate transactions.

Privacy Assured — Now Play with Peace of Mind

Your information is completely secure at MaxWins. Register today and join Bangladesh's most trusted gaming platform.

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