Most of your profile information on MaxWins can be updated directly from account settings. After logging in, click the profile icon in the top right corner, then "Settings" or "My Account" Select it. Under the "Personal Information" tab, you can update your email address, communication preferences, and language yourself.
However Changing your mobile number is a slightly different process — because your number is linked to identity verification. In that case, contact MaxWins Live Chat support directly or email support@maxwins.biz. The support team will verify your identity and send an OTP to your old number — confirm it and your new number will be linked. The entire process typically completes within 24 hours. If you no longer have access to the old number, verification can be done alternatively using your NID or passport. For your name, keep in mind — a KYC-approved name can only be changed later in special circumstances, not through general settings.
However Changing your mobile number is a slightly different process — because your number is linked to identity verification. In that case, contact MaxWins Live Chat support directly or email support@maxwins.biz. The support team will verify your identity and send an OTP to your old number — confirm it and your new number will be linked. The entire process typically completes within 24 hours. If you no longer have access to the old number, verification can be done alternatively using your NID or passport. For your name, keep in mind — a KYC-approved name can only be changed later in special circumstances, not through general settings.
After winning at MaxWins, your funds are first added to your Instantly to your wallet balance is credited. After that, the time it takes to reach your mobile banking account depends on the method:
bKash & Nagad: Usually within 30 seconds to 15 minutes. In most cases, the SMS arrives within 2 minutes.
Rocket (Dutch-Bangla): 5 to 30 minutes.
Bank Transfer: 1–3 business days.
However, withdrawals may be held up if certain conditions aren't met: If KYC verification is incomplete, bonus wagering requirements have not been met, or the withdrawal amount exceeds ৳50,000 Additional verification may be required. The minimum withdrawal amount is ৳500. Once you submit a withdrawal request, you can track its status on the "Financial Transactions" page. If you run into any issues, reach out via 24/7 live chat support.
bKash & Nagad: Usually within 30 seconds to 15 minutes. In most cases, the SMS arrives within 2 minutes.
Rocket (Dutch-Bangla): 5 to 30 minutes.
Bank Transfer: 1–3 business days.
However, withdrawals may be held up if certain conditions aren't met: If KYC verification is incomplete, bonus wagering requirements have not been met, or the withdrawal amount exceeds ৳50,000 Additional verification may be required. The minimum withdrawal amount is ৳500. Once you submit a withdrawal request, you can track its status on the "Financial Transactions" page. If you run into any issues, reach out via 24/7 live chat support.
Yes, MaxWins's "Bet" section, you'll see a real-time scorecard next to every live match. Cricket gets ball-by-ball updates, football shows goals and cards, and tennis displays set scores — all updated live. Score data typically comes in with a 3–10 second delay.
Live Video Streaming Available for selected matches only — not all matches. A video icon will appear next to matches that have a stream. To watch, you'll need an active balance or a recent bet on your account — simply logging in for free won't grant access. Live scores and streams work fully on mobile browsers too. If your connection is slow, there's an option to lower the video quality for smoother viewing.
Live Video Streaming Available for selected matches only — not all matches. A video icon will appear next to matches that have a stream. To watch, you'll need an active balance or a recent bet on your account — simply logging in for free won't grant access. Live scores and streams work fully on mobile browsers too. If your connection is slow, there's an option to lower the video quality for smoother viewing.
All current MaxWins promotions After logging in, check the "Offers" or "Promotions" banner on the homepage You'll find them there. The "Bonuses" tab in your account also shows offers available specifically for you.
On the topic of update frequency — at MaxWins At least one new offer every day The weekly reload bonus refreshes every Monday. Special event promotions run during major cricket or football tournaments — these are announced 2–3 days before the tournament kicks off. To receive SMS or email notifications for new offers, enable them under "Notification Preferences" in your account settings. Each promotion's validity period, minimum deposit, and wagering requirements are clearly stated on the offer page — reading it upfront saves confusion later.
On the topic of update frequency — at MaxWins At least one new offer every day The weekly reload bonus refreshes every Monday. Special event promotions run during major cricket or football tournaments — these are announced 2–3 days before the tournament kicks off. To receive SMS or email notifications for new offers, enable them under "Notification Preferences" in your account settings. Each promotion's validity period, minimum deposit, and wagering requirements are clearly stated on the offer page — reading it upfront saves confusion later.
Getting started with MaxWins's Live Casino is straightforward. After logging in, go to "Popular Games" or go directly to the casino section. Select the "Live Casino" filter to see all active tables — Roulette, Blackjack, Baccarat, Andar Bahar, and more.
Quick tips for first-timers:
• Click on the game you want to play — the video feed will launch and you'll see a real dealer on screen.
• The chip amount is shown on screen — the minimum bet generally starts from ৳50.
• Place your chips within the designated time — the dealer announces when betting is open and closed.
• Winnings are credited to your balance instantly.
Works perfectly on mobile too. You can lower the video quality for smooth play on a slow connection. Start with small bets your first time — once you get the hang of the rules, everything falls into place naturally.
Quick tips for first-timers:
• Click on the game you want to play — the video feed will launch and you'll see a real dealer on screen.
• The chip amount is shown on screen — the minimum bet generally starts from ৳50.
• Place your chips within the designated time — the dealer announces when betting is open and closed.
• Winnings are credited to your balance instantly.
Works perfectly on mobile too. You can lower the video quality for smooth play on a slow connection. Start with small bets your first time — once you get the hang of the rules, everything falls into place naturally.
MaxWins responsible gaming tools are in your account settings "Responsible Gaming" tab. After logging in, go to Settings from the profile menu, then click on this tab.
What you can do there:
• Deposit Limit: Set limits daily, weekly, or monthly. Lowering a limit takes effect immediately. Raising one requires a 7-day waiting period — that's by design.
• Session Time Limit: Set a limit on how long you want to play. You'll be logged out automatically when the time is up.
• Reality Check: Get notified after 30, 60, or 90 minutes — a reminder of how long you've been playing.
• Cooling-Off: A break of 1 day to 6 weeks. You won't be able to log in during this period.
• Permanent Self-Exclusion: Permanent account closure via support — this action cannot be reversed.
For more details Responsible Gaming View page.
What you can do there:
• Deposit Limit: Set limits daily, weekly, or monthly. Lowering a limit takes effect immediately. Raising one requires a 7-day waiting period — that's by design.
• Session Time Limit: Set a limit on how long you want to play. You'll be logged out automatically when the time is up.
• Reality Check: Get notified after 30, 60, or 90 minutes — a reminder of how long you've been playing.
• Cooling-Off: A break of 1 day to 6 weeks. You won't be able to log in during this period.
• Permanent Self-Exclusion: Permanent account closure via support — this action cannot be reversed.
For more details Responsible Gaming View page.
On MaxWins No separate app download required — You can play directly from any modern smartphone browser. MaxWins works fully on Chrome or Samsung Browser on Android, and Safari on iPhone.
What you get on mobile browser:
• All slots, Live Casino & Sports Betting
• Deposits & Withdrawals
• Account Settings & all security tools
• Live Chat Support
Tips: Open MaxWins in your browser and tap "Add to Home Screen" to create an app-like icon — next time, launch it directly from there. With 3G or better, Live Casino and live scores run smoothly on your phone. MaxWins's website automatically adapts to your mobile screen — no extra setup needed.
What you get on mobile browser:
• All slots, Live Casino & Sports Betting
• Deposits & Withdrawals
• Account Settings & all security tools
• Live Chat Support
Tips: Open MaxWins in your browser and tap "Add to Home Screen" to create an app-like icon — next time, launch it directly from there. With 3G or better, Live Casino and live scores run smoothly on your phone. MaxWins's website automatically adapts to your mobile screen — no extra setup needed.